Customer Care Communication Skills
Customer Care Communication is the face of any business organization of any size, any product or any service. It is the Customer Care that interacts with Customers and Clients and represents the physical embodiment of an entire organization.
Customer care personnel’s need to represent a Company’s image in all entirety; not just in communicating verbally and in writing but in a multivaried aspect including dressing, delivering and handling messages, exchanging information; body language and a keen updated knowledge of the Company’s product or services. Content Training Centre offers Customer Care Service Skills as an all-inclusive course covering – Customer Service, Call Centre Skills, Speaking Skills for verbal communication phraseology and formatting for basic written communication.
• Target Audience – Corporate Businesses, Individuals, Professionals, Front office job aspirants; Customer Service Executives.
• Training Sites – Onsite as well as In-house.
|No. of Hours||Eligibility Criteria||Deliverables||Achievables|
|12 Hours||Requisite |
|Listening Skills, |
Skills, Art of
verbally and over
diplomacy to deal